I feel I have to do this post after I have been made aware of a certain forum has had some negative things to say about me, my business and the service I offer.
Whilst running Angelesque over the last 14 years I have always tried to be as helpful as i can, as many of you know i work alone, and i am also a mum to 3 children.
The forum has chosen to not recommend me as a dealer despite me asking the moderators for information and proof of any factors that made them form this decision, they haven't bothered to reply to me, I will therefore no longer be available on this forum to answer any questions. Please direct any enquires you have, or anyone you know, that has questions to either my Facebook, Instagram account or by email to me through the website.
Ok, so let's start to clear up some of the questions that have been asked .....
After reviewing the business before xmas it became obvious that representing some of the companies on my website was not financially viable. Added to this the pressure of running both websites on my own and of course having family time I came to the decision to close the website. (in fact i had a buyer wanting to buy the business from me) I would of course have honoured all orders placed with me up to this point.
Over the xmas holidays and after speaking to my husband, parents etc we decided that i wouldn't sell, but instead to scale down the size of the business, focusing on the more reliable and financially viable companies I had represented.
The UK side of the website had to be turned off when the site was scaled down in size and this involves UK customers having to re-register their accounts. Loyalty points have and will continue to be transferred to new accounts and no major issues have ensued.
The original orders are available to be seen by the email receipt that automatically follows all orders placed, if anyone wants copies of their orders, just ask ;)
Unfortunately due to the financial restraints of placing orders and this having to be done in USD $, previously Angelesque have paid the charges for £ - $ conversions, this has affected how viable the business is, and if a customer was to place an order directly to the Chinese companies then the conversion charge would apply anyway.
I know this makes it less attractive to deal with Angelesque if you live within the UK, but if this is a deciding factor unfortunately this cant be changed.
The website will be re-launching officially on Monday 27th Jan and open for orders with the more reliable companies that i now represent.
Any current orders waiting to be fulfilled will of course be honoured, in fact i have spent all day today packing up many orders of dolls that have been arriving and will continue to do this over the weekend for a big courier collection on Monday. (Pictures will be added over the weekend of these!)
Emails will be sent with every order that is leaving on Monday so you will receive one if yours is here, if not, then news will follow when the Chinese new year is over and i get more shipments through.
I hope this answers most of your questions, i will be signing off now as its Friday night and more parcels will be arranged tomorrow as these are my main priority now to complete existing orders, thanks for your time and have a lovely weekend