1  How long will I have to wait to receive the BJD I just ordered?
This is the most commonly asked question we get. Here are the facts:
When we order dolls from the various Korean/Chinese companies, the best we can do is estimate a shipping time. Due to the fluctuating volume of orders these companies get each month, it is impossible to know exactly how long it will take to produce the dolls and get them shipped to us. Most of the BJD companies are very small and BJDs are mostly made by hand. It is impossible for us to notify every customer with an update when we hardly get any information from the companies as it is. And if they spent all their time notifying us of changes, they would never have time to complete our orders!
When we give you an estimate of how long it should take to get your doll in, it is based on the time frame of past orders that we have received over the last few months. This is not an exact science. Some manufacturers ship to us about 10-12 weeks from the time we place the order with them. However, some take as long as 16-24 weeks, some even longer. These manufacturers do the best they can to get our orders shipped promptly. I can tell you that once we have the dolls in hands, we ship within 24 hours of receiving final payment.
2  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.
3  What if I order something and decide I don't like the colour or style? Can I return it?
A. RETURNS for full refund are offered for damaged merchandise only. We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges plus you pay for the item's return. We must receive the item in new condition. FINAL SALE - NO RETURN applies to ALL layaways or preorders. NO EXCEPTIONS.
4  How do I know that you got my order?
You will receive a confirmation of your order via email within a few minutes of successfully submitting an order.
5  Will it speed things along if I call or email every week requesting a status update?
We do understand that you very anxious to get your order and have put down a deposit or paid in full for it. Waiting isn't easy. Believe me, we get excited about shipments arriving too! However, we get no updates from the manufacturers until the shipment is packed and ready to be sent to us. So there really are no updates until this time.
6  How will I know when my item has shipped?
If we have your correct email address (please double check it when you submit your order), our shipping service will automatically send you an email that your order is on the way.
7  Are you still an agent for Dragon Doll?
Yes we are still an agent for them, they are linked to Telesthia Doll as well, the listings will be updated soon, sorry for the delay.
8  What happens if I cancel my layaway or preorder?
Preorders and layaways are considered final sales. You make a deposit, we hold the merchandise or order the merchandise specifically for you and we pay in full for it. If you cancel your preorder or layaway, you will lose all money already paid. NO EXCEPTIONS
9  Will my BJD face up look exactly like the photo of the doll on the web site?
No. Each doll is hand painted. The artists are very professional, talented and experienced but the face up cannot be exactly duplicated. This is something we have no control over and are not responsible for.
10  What if the doll head I order doesn't match the body I already have? Or if the doll hands I just ordered doesn't match the doll I've had for 6 months? Is this considered a defect or damaged merchandise?
No. We do not guarantee a resin color match between different manufacturers' dolls. Nor do we guarantee the resin will match on dolls ordered from the same manufacturer several months apart. There are a lot of differences in resin just like in fabrics. This is something we have no control over and are not responsible for.