1  Will I get my doll faster if I order it without face up?
It will take the same amount of time. Your "no face up" doll may be ready faster but the whole shipment is sent together with all the dolls with face ups. They all arrive at the same time.
2  What if I order something and decide I don't like the colour or style? Can I return it?
A. RETURNS for full refund are offered for damaged merchandise only. We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges plus you pay for the item's return. We must receive the item in new condition. FINAL SALE - NO RETURN applies to ALL layaways or preorders. NO EXCEPTIONS.
3  How do I know that you got my order?
You will receive a confirmation of your order via email within a few minutes of successfully submitting an order.
4  Will it speed things along if I call or email every week requesting a status update?
We do understand that you very anxious to get your order and have put down a deposit or paid in full for it. Waiting isn't easy. Believe me, we get excited about shipments arriving too! However, we get no updates from the manufacturers until the shipment is packed and ready to be sent to us. So there really are no updates until this time.
5  How will I know when my item has shipped?
If we have your correct email address (please double check it when you submit your order), our shipping service will automatically send you an email that your order is on the way.
6  Will my BJD face up look exactly like the photo of the doll on the web site?
No. Each doll is hand painted. The artists are very professional, talented and experienced but the face up cannot be exactly duplicated. This is something we have no control over and are not responsible for.
7  Does the green tick that appears on the picture of some items mean that item is in stock?
Hi, Yes the green tick signifies the item is held in stock and can be shipped quickly, I hope this helps
8  Are you still an agent for Dragon Doll?
Yes we are still an agent for them, they are linked to Telesthia Doll as well, the listings will be updated soon, sorry for the delay.
9  I read your FAQ, and under the question about faceup, you said that they would not look exactly like the dolls on the pictures (which, of course, is understandable). But, will the faceup look even a bit like it? Is the pictures a guideline of what you could expect?
Hi, The company face ups are very similar to the pictures they provide, you can be assured they dont vary much from the default, I hope this helps
10  What if my doll box is damaged in shipping?
We cannot be responsible for boxes damaged in shipping. Dings, bends, scratches, water damage...these are all things that are out of our control. If it's raining the day your package is delivered or if your box falls out of the delivery truck and the corner of the box gets dented...this is not our fault. As long as the merchandise inside the box is undamaged, we can do nothing.