FAQ's

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PAGE : Total: 22 questions

1  Hi! Im Located in the European Union i know you pay customs when receiving the dolls do i need to pay customs twice if i order from your shop? Once to the Uk and than shipping it here in EU? Im not sure what the customs situation is with European union and UK thanks!

2  How long will I have to wait to receive the BJD I just ordered?

3  I have heard that Resinsoul is able to change a doll's ears, for example putting Qing's ears on a Ju head. Is it possible to order this kind of customization through you, and how much would it cost? Thanks!

4  Will I get my doll faster if I order it without face up?

5  What if I order something and decide I don't like the colour or style?  Can I return it?

6  Hello! How much are the shipping cost to Spain?

7  How do I know that you got my order?

8  Will it speed things along if I call or email every week requesting a status update?

9  How will I know when my item has shipped?

10  Will my BJD face up look exactly like the photo of the doll on the web site?

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PAGE : Total: 22 questions

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