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1  Hi! Im Located in the European Union i know you pay customs when receiving the dolls do i need to pay customs twice if i order from your shop? Once to the Uk and than shipping it here in EU? Im not sure what the customs situation is with European union and UK thanks!

2  How long will I have to wait to receive the BJD I just ordered?

3  Will I get my doll faster if I order it without face up?

4  What if I order something and decide I don't like the colour or style?  Can I return it?

5  How do I know that you got my order?

6  Will it speed things along if I call or email every week requesting a status update?

7  How will I know when my item has shipped?

8  Will my BJD face up look exactly like the photo of the doll on the web site?

9  Are you still an agent for Dragon Doll?

10  What happens if I cancel my layaway or preorder?

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